Using the Help Center with an international customer base
We are supporting our products via Zoho Desk to an international audience. To make our customers self reliant we have been writing many articles so they can help themselves in the Help Center. We are running into some trouble offering articles in multiple languages however and I am curious how other organizations have solved this?
Requirements:
- a customer should be offered an article first in their own language, if not available in their language then in the fallback language (English in our case).
- we do not want to have duplicate articles in the same language
I am curious how other companies support a multilingual audience with the Zoho Helpcenter?