HI,

We are using zoho desk as our internal ticketing system.

So, members (contacts) will raise ticket from their own customer portal login. For every 10 members, there will be a team leader who is also a contact and would like to see all the tickets raised by their team in one place.

So, if person A is team lead, and Person B&C&D are team members, if we create a group and add these 4 people in that group, enable A as head, A can see all tickets raised by A,B,C&D under my tickets option in customer portal. If we enable all A,B,C,D as head, all tickets raised by all 4 will be visible to every one in that group.

We are using Happyfox ticketing system and we see the feature which is very integral option for us.

Attaching screenshot for your reference.