Hello,

Is there a way to create customised auto-response emails to clients when they submit a ticket which are different based on which account the ticket comes from? 

We have a few different tiers of response time based on the package an account might have and we would like the auto-replies to factor this in and inform the client of when they can expect a response. 

So, one email might state a next business day response and another might say a 48 hour response. 

Thanks

Emily