Hi everyone,

I have a question about custom functions.

Situation: there is a transition in a blueprint on Zoho Desk where an user has to send a reply to a ticket based on an email template that must be slightly modified each time for each customer.

Problem: since the email must be modified it can't be set up as an automated email in an Alert in the "After" phase of the transition. At the moment the user must select the reply option, find and select the right template, edit it and finally complete the transition.

Question: is it possible to create a custom function that when executed during a transition takes an email template and saves it as a reply draft without actually sending it? This way the user could just complete the transition and the email template would appear in front of him as as draft.