Custom View Filter Criteria - Ticket Body
Hi,
is there a way to filter emails into a view based on the content of the email.
I have tried using description but it doesn't work for me (I was expecting to be able to pickup certain text strings within the ticket body).
The reason I need this is because i get 100s of spam emails each month. Each time from a different spam sender email address/domain.
But each spam email contains very similar content that I would like to detect and use to filter (many spam emails contain a bit.ly hyperlink for example).
Is this possible?
Thanks!