Customer Portal - status figures break down per Account
Hello,
I would like to suggest an improvement on the Customer Portal
Currently status figures for Open, Closed and On Hold, are only filtered when selecting in Created by : You, Team or My CC'ed tickets
Right now when selecting a specific Account, the figures remain the same :
113 closed tickets for all Teams for all Accounts
I would like to ask to have this also broken down per Account if multiple accounts are added,
So for instance 86 closed tickets for all Teams for all Motion NL
This will be more consistent with the logic and also helpful to know how many tickets for each Account per status.
Many thanks for considering this.
Kind regards,
Hasna