Customer Statement Template not matching when sending

Customer Statement Template not matching when sending

Hi everyone!

So when I send statements to our customers via Zoho Books, the message that appears by default does not match what I have written on the template

Under settings -> email notifications -> sales -> customer statement 

We have a single default template. But when I go to send a statement to a customer the template that appears is completely different from what the default template is

Does anyone know what the issue might be?

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