Customer Support on a scale of 1 to 10 is 0

I submitted a ticket to customer support about 6 hours ago. I have not received anything back. I am locked out of my account. Even though some of your apps may be better than Google, there customer support is a 7 on my scale, which is much better than a 0 which I have rated you. So when will Zoho wake up or do you really care? Raju Vegesna Ceo of Zoho maybe you would like to respond. I am in the process of comparing Zoho with Google and frankly - customer service wins out. It does not matter who has better apps, it is all about customer serivice.

I probably will not get a response in a timely matter. So do you want to change my rating from a 0?