Customized confirmation mail for recorded payments lost and replaced by standard in english
Hi Zoho,
In this post I am addressing a really serious PROBLEM that you must have the highest attention immediately.
I am currently running two paid accounts with your online invoice service. The problem has occurred on both these two accounts.
I am english speaking, live in Japan and all my customers are Japanese. Therefore, I have customized the thank-you-mail that is being sent out when recording payment. So all my customers shall receive this thank you email in JAPANESE.
Right after your new implementation of recording payment, all my customized thank-you-mail was wiped out and replaced by your standard greetingn phase in English.
This is a truly sad mistake. But even worse is that your update did not warn me that this had happened. As a result I have received complaints from my customer and even worse, one customer that used my service decided to use another supplier, just because my confirmation mail was sent to him in English.
Japanese people do not understand English. Your new implementation have proved to be a disaster for me. I am very upset for:
1) that you wiped out my customized emails - I have spent much time to compose these emails.
2) that your miss in the implementation has resulted in me loosing customers - losing business - losing money
I strongly suggest that you implement new routines when implementing updates.
1) Do not surprise your users by sudden updates. Test drive before the release in order to find out the bugs before you cause problems to your users.
2) Before implementing a new update - send out an email to your users that explains what you what you will implement, WHEN you will implementing it, and WHAT risks there may be
3) Implement an option where your users can select below choices
a) keep current design and functions as it is (do not accept an update)
b) accept the switch from old to new version.
3) Implement a generic backup-function so that your users can download all the settings, customized invoices and emails, in case something goes wrong.
To all user users of zoho-invoice, please raise the same claims to the Zoho staff. We cannot accept paying for a service that all of a sudden implements changes that has a negative impact on our business.
To all users that are not yet zoho-users, but are thinking on becoming one....STAY AWAY from Zoho until they improve how they handle updates.
To ZOHO STAFF: your business is based on trust. It should be important to you that your customers can be safe and feel that the service is stable and efficient. My experience so far - it is not. I user your service and I have to rely on it - for handling my customers. If there is no trust, I have to find another way of handing my invoice procedure.
I will start looking for another supplier today and if you want me back, I suggest you compensate me for the loss I had, for the lost working time I have spent.
And if you do not improve - I will stop using your service - I am even considering claiming my money back...can you understand how upset I am due to this? ........
Baaahhhh.
/Bjorn