Dashboard and other features for managers

Dashboard and other features for managers

As a manager, I think the main dashboard should display the recent activity of the agents, such as:

Request #0000# | Account | subject
John changed priority to Urgent - 00 minutes ago

Request #0000# | Account | subject
Mary replied - 00  minutes ago

Request #0000# | Account | subject
Bill closed -  00  hours ago

Request #0000# | Account | subject
"Customer" replied 

Request #0000# | Account | subject
Peter added 30 minutes

And names and requests should be links.

Also, I miss a lot a BCC field and/or a configurable auto-BCC. Those should allow the manager to receive copies without being included in the thread.

Thanks!