Delay in receiving tickets in ZOHO forwarded from our support email

Delay in receiving tickets in ZOHO forwarded from our support email

Hi, 

We are having issues from this morning. We are receiving help tickets to our organizational email but some reason it is not being forwarded to the ZOHO support email address.

Only one email got through and it created a ticket but rest nothing. We would be truly grateful for your help/suggestion.

TIS Support Team