Department overview on home page?

Department overview on home page?

I'm testing zoho desk (professional level) to see how it compares against Helpscout (which I already use). Since I use Zoho CRM then using zoho desk would make more sense.

At present I'm a one person company but I set up departments because I'll be receiving emails from my clients for different things such as general support, webcare plan support, technical support etc.

With my current provider I can see at a glance on my dashboard the number of tickets that have come through to each email address (department), how many are outstanding and how many are unassigned. For example this means that at a glance I can see that I have 2 new emails come through, one for support and another for webcare. For me the webcare plans take priority and so I can see to deal with them first.

In Zoho desk I can't see a way of filtering with a department overview, and when I look at the all tickets view none of them show the department. Even when I enter the email it still doesn't say the department.

Is there extra set up required or it that not possible in zoho desk?

Thanks,
Karen