Deprecating Support for Fiscal Reports

Deprecating Support for Fiscal Reports

During one of our routine analysis exercises, we noticed that there was very little demand for Fiscal Year date ranges (Previous FY, Current FY, Next FY, and Current and Next FY) in Zoho Support's reports functionality. Maintaining the ability to choose these date ranges with little real usage proved to be a burden on overall performance and scalability.

After weighing the merits and demerits, we have decided to remove the ability to choose a Fiscal Year as a date range in reports. While we understand that this might be of occasional inconvenience to some customers, it is an opportunity to improve the overall performance of Zoho Support for all our customers.

Going forward, customers can only generate reports for a maximum period of 180 days . This update is scheduled to go live by early next week and here are two important implications:
  1. For reports that have already been created with a custom date range exceeding 180 days, the start date will be adjusted automatically to be within 180 days. For example, if you have a report with the custom date range 1st June 2015 to 1st June 2016, the start date will be adjusted to 3rd December 2015).

  2. Reports created with Fiscal Year date ranges (Previous FY, Current FY, Next FY, and Current and Next FY) will be automatically replaced with data from the latest 180 days.
If you have any concerns regarding this change, please leave a response below and let us know what you think.


Updated on Jan 14, 2019:
We have brought back the ability to generate reports for a fiscal year. You can now select “Custom” from the Date Range selector and specify a reporting period of not more than 366 days.

Notes:
  • The predefined date range options such as Previous FY, Current FY, etc., will be available soon.
  • You can have an unlimited date range for reports created on Contacts and Accounts module either individually or by linking each other.