Desk Reports - You Have No Permission to Perform this Action

Desk Reports - You Have No Permission to Perform this Action

Hi,

I've used a default Ticket Report to create a custom Report, i can save it but i cannot run it after saving with error "You Have No Permission to Perform this Action".

Steps i did
1. Open Zoho Desk
2. Go to Reports
3. Open "All Overdue Tickets"
3. Customize as follow:


- Reports type:
Matrix Reports
- Grouping:
1. Specify Row
Created Time - Ascending - Month & Year
2. Specify Column
Priority - Ascending
- Columns to total:
Record Count
- Criteria
Created Time - Current FY

4. Save as - give it a name and save.

5. Tried to open it, shows the error message "You Have No Permission to Perform this Action"

Profile = Support administrator. All permissions enabled
Role = Admin