Hi,

  We are beginning to evaluate Zoho desk and I have a few questions.  First, can we have a separate input form for tickets added for different departments?  For example, a generic IT helpdesk ticket would include product names, versoins, etc. whereas an HR ticket would include things like new hire name, supervisor name, etc.  

  Can we trigger a workflow based on a category?  For example, if someone enters an HR ticket for a new hire, I'd want it to go to IT for account creation, then properties for office assignment, then to InfoSec for rights assignment.  

Thank you for any help