I have just started using the Zoho Support account I set up a few months
ago and immediately, 3 tickets that I had people open went to Spam.
1) there is no indication
that tells you this happened.
2) there is no counter
telling you that you have messages in SPAM
3) there does not appear to be a way to completely disable the
automatic spam filter
4) I want to be able to set up rules as I need them but what I
don't need is Zoho deciding that a ticket is spam on it's own.
I don't want the spam filter doing what it's not supposed to be
doing. Since it's not working like I want it to, I want it OFF
Please tell me how to do this.
These other posts don't help, I don't know where the
"control panel" is, and one post from well over a year ago
said "we'll look into this" but I can't find out if
that was done, and it's not intuitively obvious.