I got tenant leads from hotpads.com who sends me email whenever someone wants to know more about a rental property. I gather all those emails in Zoho Desk. The biggest problem for me is, tall those emails come from inquires@hotpads.com. Which zoho thinks they are from the same contact. In reality, all those email addresses have different reply-to addresses.

How can i tell Desk to create different contacts based on reply-to addresses?

A worse problem is, when I click Reply, it shows it's replying to the from address (see screenshot 1), but in reality, it's replying to the reply-to email address. How i know that, when i click on "Show Original" on the message I sent, it shows it's sent to a different email. See screenshot (2). This seems like a bug to me.