Duplicate customers being created in Desk
Hi I've trying to work out why I've getting duplicated customers being created in my desk.
I have an external booking system that generates an email when I get a customer booking a job.
A booking email gets sent to Desk where I manage the booking and customer communication working the ticket until the booking is confirmed.
The initial booking creates 2 emails
- New Booking
- Booking in Unassigned folder
These emails should be allocated to the same Customer/contact but whats happening is Desk is creating 2 separate entries for each email.
But both are under the same contact details (email, name, phone nubmer)
An example where this is happening is my customer Gorgan - both the following are the same customer