I have them so they are mirrored with same fields as well as layout.

Now, I would like to know how, on the ticket form, we can make a custom field a searchable field, meaning we added a customer ID number, we want to search contacts for this ID number.

Now as it is now, when we search using the name field, it will pull up the contact add populate some fields but not all of them that are entered on the contact information screen, how do I force these fields to populate?

I tried to call the help line, but it is not working