Almost every ticket in our system is through email.  The only ones that aren't are the ones that we take over the phone (~2% of tickets).  For the 98% that are, they have no description when we send a resolved email.  This functionality has been requested for over the years and I was wondering if this is going to be implemented and when.

I'm also reaching out to the community to see if there have been any work-arounds for this.