Email forward except specific sender addresses

Email forward except specific sender addresses

We have 1 email address connected to ZohoDesk. All email is forwarded to Zoho on the email server. 
A lot of email is coming in, which are turned into tickets. The automatic numbering increases very quickly.
I have specific email addresses which i don't need a ticket of. For exemple Zoho Service e-mails, so specific sender addressess. 

My Question: Is there a way to prevent that all e-mail is being forwarded to Zoho?
Do I have to specify filtering at the server level? Which setting should I apply that all emails are forwarded except some specific sender addresses?

My solution now: 
Within ZOhoDesk I have set up workflows so that such tickets are closed automatically... but the still there is the issue of automatic numbering increasing.