Hi all,

I work for a company that is looking for a better way to streamline some common issues here at the office. 

We provide products and services to locations, which in turn provide our service to multiple end-users. We have it set up so that a customer's account is assigned to whatever location they're at. 

Occasionally, our system at a location might go down, and we get a lot of repeated support requests from the same people asking if the system is up yet. We would like to be able to flag these people who call in or email in about a downed property once we know it is down, so that they can be automatically emailed once we flag the property as "live" again. This way we can just promise them they will be emailed once we mark the system active again, rather than have them call in 8-10 times over the course of a day or two. 

Does anyone know of a good way to do this in Desk? We'd really appreciate any help or advice you can provide.