Is there a way to have automated emails show as coming from [ support@ourdomain.com] rather than [ support@ourcompany.zohodesk.com]? The From Address is fine, but we'd like our automated emails to reflect the same address.

Also is there a way to shorten the time that notification emails are sent? In testing the response time we've noticed that we're not getting the notification emails that customers would receive (open and closed ticket emails) until 30 minutes after the ticket has been actioned in one way or another.

Thanks!