Hi,
i am testing zoho support professional, i would like to solve the following issue:
- user1 create ticket, i assign it to agent1. Then if user1 and agent1 reply to each other by email, it stay in same ticket
- user1 create ticket, i dont assign it. Then if user1, agent1 an2 agent2 reply to each other by email, it open always new tickets. I would like to keep it into same ticket.
thx