Email Request Creation Filters

Hi,
I'd like to propose the following feature. The ability to FILTER out or specify which emails received can be created as requests. For example you have a general support inbox that zoho is monitoring for incoming emails. Currently, correct me if I'm wrong, Zoho will pick up any and all new emails and create or update tickets. This feature would be useful if that general support box constantly has internal engineers or support people emailing and responding to emails but do not wish for their comments to be shown or updated in the request.

A few other support systems use a similar feature by filtering out by email domains and addresses.

thanks,
Ed