Hello,

I was wondering if someone could help me with this one.

we use Zoho Desk to manage support for various businesses, each of which is set up as its own department.

i would like to embed the help centre on to a web site so that customers for one of the businesses can log in to track their support requests.

i can see how to do this but what I can’t seem to do is ensure that only the chosen business / department is displayed. For example, the portal allows users to submit a support request but one of the options is ‘select department’ which of course lists all of our businesses / departments.

is it possible to create multiple embeds but limit each one to a particular department?

i don’t want customers of one business knowing about the other businesses that we run.

kind regards

james