We have a support mailbox setup such that all support inquiries get put into a round robin and support tickets are evenly dispersed.
If, for example, an employee unexpectedly leaves work 2 hours early, what is the recommended way of dealing with the tickets he or she might be assigned during their absence so that customers are not adversely affected?
If one agent only works from 9 - 2 instead of 9 - 5 what's the best way to deal with this?