Currently Ticket numbers in desk are purely numerical and increase sequentially regardless of which department a ticket is created in. 

I would like to suggest 2 enhancement requests:

1.  Please allow for an AlphaNumeric Ticket Number: The ability to specify a set of Letters to proceed or succeed a sequentially increasing number.  

Example 1:  ABC####.   Where you allow the admin to define the initial ticket number to start at, ie. 100.  So that means tickets would be ABC100, ABC101, ABC102, etc. 

Example 2:  #####ABC.   Where you allow the admin to define the initial ticket number to start at, ie. 1000.  So that means tickets would be 1000ABC, 1001ABC, 1002ABC, etc. 

Example 3:  ABC####XYZ.   Where you allow the admin to define the initial ticket number to start at, ie. 100.  So that means tickets would be ABC100XYZ, ABC101XYZ, ABC102XYZ, etc. 

2.  A second enhancement that would make this even better is if you could specify the above per department.  

Example:  In Department A, my ticket numbers increase sequentially from AA###,  In Department B, my ticket numbers increase sequentially from BB###.

The ticket number is based on what department the ticket is originally created in and does not change even if a ticket is moved from one department to another.  This allows someone to easily see what department a ticket originated in.