Episode II: Begin Your Automation Journey in Zoho Desk with Deluge

To travel to another country, you need a passport. But that's not enough, you also need a visa, flight tickets, and, most importantly, a mode of transportation. Without these, your journey cannot begin.

Similarly, custom functions in Zoho Desk are essential but what are they without an understanding of Deluge?

So, have you met Deluge yet?

Remember Chef Gusteau's famous motto from the movie Ratatouille, "Anyone can cook." Zoho's Deluge is for anyone, from anywhere, who wants to code.

Anyone can code with Deluge   

Deluge is accessible for beginners and advanced coders. With Deluge, you can easily create custom functions to automate ticketing operations, integrate external services, or perform actions on records within Zoho Desk.

What is Deluge?

Deluge is Zoho's native scripting language. If you would like to try Deluge, play here.

How does Deluge simplify Custom Functions?

Deluge aims to make coding approachable for everyone.

The simple Drag-and-Drop Simplicity helps you use prebuilt code snippets, eliminating the need for extensive coding knowledge.

Deluge has broad scalability, allowing you to configure from basic automation to complex workflows, making it suitable for businesses of all sizes.

Zoho Desk's API documentation

To perform different operations, one has to know the different APIs and methods used within Zoho Desk. Zoho Desk offers comprehensive API documentation, like an open book, to guide curious developers and users across modules, customization, functions, and operations.

Even if you’re new to Deluge, Zoho Deluge provides prebuilt commands to help you perform tasks within Zoho Desk.  The prebuilt commands are a step-by-step guide to help you execute integration tasks efficiently.

Deluge is the core component for formulating custom functions in Zoho Desk. It helps turn ideas into reality and enables automation by empowering users without deep programming expertise. The integration capabilities, scalability, and user-friendly design make it an essential tool for users looking to maximize the power of Zoho Desk. From ticketing to complex workflows, Deluge helps in bringing a smooth automation flow.

What’s next?

Similar to a passport, the functions are valuable documents stored in the Customs Functions gallery. To make a custom function work, it must be integrated with Automation.
Just like different flight services manage routes across various locations, the Automation features help in executing these custom functions:

1. Workflows
   
2. Macros
   
3. Schedules
   
4. Blueprint
   
5. Guided Conversation
   

NOTE: One automation cannot override another, just as two flights cannot share airspace at the same altitude and time.

In the upcoming episodes, we shall explore integrating custom functions with each Automation. We will dive into practical use cases, configurations, and real-time execution to help you understand how Deluge complements each automation type in delivering seamless business processes.

Previous episode : Episode I : Exploring the World of Custom Functions in Zoho Desk

Until the next episode drops, 

Cheers, 
Lydia | Zoho Desk

• Topic Participants

• Lydia | Zoho Desk

  

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