Error with ticket and/or user
I have one user that opened a ticket and for some reason it doesn't act like the others - I can't change the status. I thought it was a ticket error so I opened up another one for him, same issue.
He has 2 "accounts" or whatever on the system side, so I'm wondering if someone can contact me directly so I can provide them with the information (ticket number, account, etc) and have them look into what is going on "behind the scenes" with this user and his tickets
Thanks