Is it possible of have a list of email address that I can attach to a department or other option, So that I can turn on the auto-notification email of a new ticket base on the address?
Right, now I just implemented Zoho Support for my company progressivedentalmarketing.com
I have a new department called Domains - Email.
I turned off the email notification due to the fact that we get tons of emails from email address like
no-repy@domains.com or other.
However, my understanding is that if the auto-notifier email isn't sent and the user doesn't reply to this auto-email the information won't be attached to the same ticket.
I really need to have and email notification exclusion list if this is the case.
Please advise.
Thomas