L'intégration entre logiciels vous permet d'avoir une synchronisation rapide et fiable des données, ce qui élimine également les redondances et améliore l'efficacité opérationnelle. L'objectif est de connecter différents éléments de diverses ressources dans un environnement unique. Quelle que soit la taille de votre organisation, une intégration planifiée et exécutée efficacement vous permet de transférer et de convertir les données de manière transparente et rapide, en temps réel. En intégrant les données et les services, votre entreprise disposera des systèmes nécessaires à la mise en œuvre automatique d'une variété de tâches qui pourront être exécutées et modifiées à tout moment et en tout lieu.
Les avantages
- Fiabilité du système
- Agilité opérationnelle
- Réduction des dépenses
- Gestion efficace du temps
- Augmentation de la productivité des employés
- Meilleur flux de données
- Une vue à 360 degrés des informations clients
- Une plus grande efficacité des équipes
- Amélioration des processus commerciaux
- Adaptabilité
Dans cet article, nous découvrons certaines intégrations de Zoho Projects dans l'écosystème Zoho qui vous permettront de mieux gérer vos projets en toute agilité.
L'intégration Zoho CRM
Zoho Projects supporte l'intégration de Zoho CRM, qui vous aide à gérer vos affaires. Il s'agit d'une synchronisation bidirectionnelle qui est activée pour les mises à jour des tâches et les commentaires entre les deux applications. C'est-à-dire, quand un champ de tâche est mis à jour ou quand un commentaire de tâche est ajouté dans Zoho Projects, le changement est synchronisé avec la tâche respective dans Zoho CRM et vice versa.
Les avantages
- Gardez tous les utilisateurs internes et les clients en harmonie.
- Suivez toutes les activités de projet liées à vos clients à partir d'un seul endroit.
- Automatisez le mappage des comptes clients.
Configurer l'intégration de Zoho CRM
- CRM >> Paramètres >> Marketplace >> Zoho >> Zoho Projects
- L'intégration de Zoho Projects pour votre compte CRM se compose de trois étapes principales :
- Configuration du portail - Un portail, dans Zoho Projects, est un endroit central où tous les projets peuvent être gérés. Lors de l'intégration, tous les projets associés au portail sélectionné seront poussés dans Zoho CRM et peuvent être gérés directement à partir de Zoho CRM.
- Mappage des champs - Pendant l'intégration, vous pouvez mapper les champs de Zoho Projects avec les champs CRM correspondants. Vous pouvez choisir les champs CRM correspondants appropriés sous les modules Deals et Accounts et les associer. Le mappage des champs permettra de remplir automatiquement les champs dans Zoho CRM chaque fois qu'un nouveau projet est créé.
- Mappage des comptes clients - Le mappage des comptes clients est une option fournie dans le cadre de cette intégration : associez les clients (dans Zoho Projects) avec les comptes (dans Zoho CRM). Une fois que la correspondance exacte est trouvée, les projets classés sous les clients sont automatiquement associés au compte correspondant dans Zoho CRM, ce qui vous fait gagner beaucoup de temps et d'efforts. En outre, avec l'aide du mappage personnalisé, vous pouvez sélectionner manuellement les clients des projets et les associer aux comptes CRM respectifs.(IMG)
- Autorisations pour les utilisateurs de Zoho CRM - Vous devez définir les autorisations pour tous les utilisateurs de Zoho CRM en fonction de leurs profils. En définissant les autorisations pour les profils, tous les utilisateurs CRM sous les profils respectifs sont automatiquement poussés dans Zoho Projects. Le rôle des utilisateurs de Zoho CRM poussés dans Projects est défini par défaut comme "Employés". Dans le cas où les utilisateurs CRM existent déjà dans Zoho Projects avant cette intégration, leurs rôles restent intact
L'intégration Zoho Workdrive
Vous aide à collaborer avec vos collègues et à gérer l'ensemble des fichiers dans un espace sécurisé.
Les avantages
- Travaillez en collaboration avec vos collègues.
- Restaurez des fichiers ou des dossiers supprimés.
- L'accès aux informations peut être contrôlé en attribuant différents rôles avec des autorisations précises.
Configurer l'intégration de Zoho Workdrive
- Zoho Projects >> Paramètres >> Marketplace >> Zoho apps >> Zoho Workdrive "Configurer"
- Paramétrez les rôles, cliquez sur "Mettre à jour"
- Cette intégration vous permet de créer des documents au sein d'un projet précis et vous permet de gérer tous les fichiers sous l'onglet "Documents" de Zoho Projects mais avec les fonctionnalités de Workdrive.
L'intégration Zoho Expense
Suivez et gérez les dépenses quotidiennes de vos employés liées aux projets.
Les avantages
- Suivez les dépenses à l'aide des rapports.
- Visualisez les dépenses ainsi que le coût réel et comparez-les au budget.
- Les dépenses doivent être approuvées avant d'être facturées, ce qui vous permet de mieux contrôler les coûts.
- Téléchargez les reçus et soumettez-les pour approbation.
Configurer l'intégration de Zoho Expense
- Zoho Projects >> Paramètres >> Marketplace >> Zoho apps >> Zoho Expense sélectionnez "Activer Zoho Expense"
- Dans la suite Zoho One, si vous avez déjà intégré Zoho Invoice/Zoho Books, la clé ZSC sera également mise à jour automatiquement pour Zoho Expense.
- Depuis l'onglet "Dépense", Zoho Projects vous permet de créer une dépense au sein d'un projet précis.
L'intégration Zoho Meeting
Lancez une discussion en visioconférence depuis Zoho Projects pour faciliter une collaboration contextuelle.
Les avantages
- Ajoutez des réunions à votre calendrier et configurez des rappels.
- Lancez des réunions instantanées avec les membres du projet.
- Enregistrez les réunions et visionnez--les plus tard depuis Zoho Projects.
L'intégration Zoho People
L'intégration Zoho People et Zoho Pojects vous permet de vérifier la disponibilité des utilisateurs, d'appliquer, d'approuver ou de refuser les demandes d’absence et ainsi de maîtriser la réalisation de vos projets.
Les avantages
- Vérifiez si les utilisateurs sont disponibles pour prendre en charge le travail lors de la création de tâches ou de la soumission de problèmes.
- Équilibrez la charge de travail à partir du tableau d'utilisation des ressources en fonction de leur disponibilité.
- Demandez des congés à partir du module de calendrier.
- Approuvez ou rejetez les congés en tenant compte des exigences du projet.
Mais ce n'est pas tout, Zoho Projects s'intègre parfaitement à de nombreuses autres applications Zoho et à des applications tierces.
L'équipe Zoho France
Recent Topics
Confirmation prompt before a custom button action is triggered
Have you ever created a custom button and just hoped that you/your users are prompted first to confirm the action? Well, Zoho knows this concept. For example, in blueprint, whenever we want to advance to the next state by clicking the transition, it is
Cost of good field
Is there a way we can have cost of good sold as a field added to the back end of the invoicing procedure and available in reports?
How to create auto populate field based on custom module in Zoho CRM?
Hello, i'm still new to Zoho CRM and work as administrator in my company. Currently, I'm configuring layout for Quotes Module. So, the idea is, I've created a read-only field in Quotes called "Spec". I want this field automatically filled with Specification
Rich Text For Notes in Zoho CRM
Hello everyone, As you know, notes are essential for recording information and ensuring smooth communication across your records. With our latest update, you can now use Rich Text formatting to organize and structure your notes more efficiently. By using
Change Last Name to not required in Leads
I would like to upload 500 target companies as leads but I don't yet have contact people for them. Can you enable the option for me to turn this requirement off to need a Second Name? Moderation update (10-Jun-23): As we explore potential solutions for
Office 365 and CRM mail integration: permission required
Has anyone run into this weird problem? My email server is Office 365. When I try to configure Zoho CRM to use this server, a Microsoft popup window opens requesting user and password. After entering that, I get a message in the Microsoft window saying
Tables improvement ideas / features
Heya, I've been using Zoho Tables for a few months now and wanted to post some features that I think will be greatly beneficial for the tool: 1. Ability to delete a record in automation or move a record in automation. - Usecase: I move a record from one
Deluge - Can't get phone number SalesIQ
Hey folks, I’m building a custom plug for SalesIQ that’s supposed to register leads into Zoho CRM. The SalesIQ chat is being implemented on WhatsApp, and in my plug I’m using this line: mobile_clean = session.get("phone").get("value"); From what I understand,
how to differentiate if whatsapp comes from certain landing page?
I create a Zobot in SalesIQ to create a Whatsapp bot to capture the lead. I have 2 landing pages, one is SEO optimized and the other want is optimized for leads comes from Google Ads. I want to know from which landing page this lead came through WhatsApp
Zoho Desk - Community
As a regular user of Zoho Cares Community I would really love to see the publish date of articles. For example, when I look at Announcements, it would be very beneficial to see which ones were posted recently, over those which have just and a recent comment.
access to quartz for my customers
Hi how can I have access to the application quartz you use for us to send you screen rocording, this feature would be immensely useful for our customers support https://quartz.zoho.com/
Issue with Inline Images in Email Reply via Zoho Desk API
Hi, I am attempting to send inline images in an email reply using the Zoho Desk API, but the images are not being displayed inline for the recipient. I have followed this documentation: https://desk.zoho.com/DeskAPIDocument#Uploads https://desk.zoho.com/DeskAPIDocument#Threads#Threads_SendEmailReply
How to search a value stored in a subform?
Hello, We store serial numbers in subforms but now we would like to be able to search the values to be able to easily find the record with the serial number. I saw that it's not possible to search such values through global search but is it possible to do it an other way? Thank you,
Field Dependency Not Working on Detail Page in Zoho Desk
Hi Support Team, I’ve created field dependencies between two fields in Zoho Desk, and they are working correctly on the Create and Edit layouts. However, on the Detail page, the fields are not displaying according to the dependencies I’ve set — they appear
How do the keyword critera work?
Hi, I'm working on automated assignment of tickets based on keywords. How does this feature work? Where does this criteria look for keywords - email address, subject, email body? Can you please clarify this as I want to avoid overlapping with criteria
Error: Unsupported content type: text/html;charset=UTF-8 after tryeing to get the token for n8n automation
I am working on ZOHO Desk automation and need to get the ZOHO auth token for n8n I have created the app in ZOHO Desk API, got client id and client secret. Added all data required to get a token in n8n. After I sign in with my ZOHO credentials in ZOHO
Improving Collaboration Features in Zoho Portal
Hello Zoho Community, I’ve recently started exploring Zoho services and I’m really impressed with the wide range of features. However, I feel there is still room for improvement in the collaboration area. For example, it would be really helpful if we
Automated Shopify Emails Not Being Delivered
I have an ecommerce store with Shopify. I recently set up my email to be served through Zoho. Since doing this, customers are not receiving some of our automated emails from Shopify itself. Our initial email that confirms their purchase goes through but our Shipping Notification that is automatically sent out upon fulfillment is not going through. Sometimes we get a notice that it's been classified as spam, sometimes nothing. I can send/receive email via Outlook on my desktop and I can send/receive
I can't log in to my account on Thunderbird
I've just had to rebuild my PC (calamitous mess from Microsoft with Win10/Win 11 'upgrade' - they confirmed I had to start with a new build). I have used Zoho mail for years via Mozilla Thunderbird, but now I've had to download the latest version of TBird,
Send a campaign to one recipient.
Very often I speak to a customer and they say they didn't see my email (maybe it went in Junk, maybe they deleted it). Anyway, I just want to go into the Campaign and send it to one person. You already have a feature very close to this - when sending a Test. While developing a campaign, I can send tests to anyone. Why can't we have this AFTER the campaign has been sent? I know, there's a caveat, and that's in the use of merge tags. Most of the time I only use FNAME, but maybe you could check if
Try FSM again for our business
We already have our customers individual equipment in CRM with serial numbers, install dates, warranty length and importantly next service which is generally 2 years. a month before the service date is due we get get a report and send out service reminders.
Use Zoho Books to bill for work done in Zoho Desk??
I'm trying to see if something is possible (and if yes, how). We use Zoho One to manage our business. We have a lot of clients that will put in a ticket (via portal) to have work done. Out techs will pick up the ticket, do the work, and then log the time
Get Cliq Meetings in my O365 calendar
Hi, we are currently evaluating to replace the Teams Messaging and Meetings with Cliq. We currently still have all our email and calendars in O365. What i want to achieve is, to create a (ZOHO) meeting from Cliq and have this meeting added to my Outlook/O365
Issue with Zoho Help Portal – Tickets Missing or Not Answered
Hi, How are you? I think there may be an issue with the Zoho Help Portal. I opened a few tickets directly in the help portal a some time ago but never received any response I also opened ticket 148356451 by email. I did receive a reply to it, but the
DUNS & Bradstreet and Credit risk monitoring integration with Zoho books
Small businesses not being paid by bigger clients and clients of all sizes is a huge problem. It will be nice if Zoho develops integration with DUNS & Bradstreet(D&B) and Credit risk monitoring integration with Zoho books. That have small businesses can
Zoho Forms - Form Rules based on attachment fields
Many businesses use forms to collect documents and images from customers. In many cases, you may want to trigger a notification or other automation based on whether or not an attachment was added. I've noticed that attachment fields do not appear in Rules
How to sync from Zoho Projects into an existing Sprint in Zoho Sprints?
Hi I have managed to integrate Zoho Projects with Zoho Sprints and I can see that the integration works as a project was created in Zoho Sprints. But, what I would like to do is to sync into an existing Zoho Sprints project. Is there a way to make that
Add multiple users to a task
When I´m assigning a task it is almost always related to more than one person. Practical situation: When a client request some improvement the related department opens the task with the situation and people related to it as the client itself, the salesman
Can't open draft email for editing
Last night I started composing an email and I let it save in drafts. This morning I want to continue working on the email. It is in my Drafts folder but it will not open. The only option there is to delete it. This is not the first time it has happened. On previous occasions I have just deleted the draft and started afresh, but I really want this one back. Windows 10 with Pale Moon 28.10.0 browser.
Open filtered deals from campaign
Do you think a feature like this would be feasible? Say you are seeing campaign "XYZ" in CRM. The campaign has a related list of deals. If you want to see the related deals in a deal view, you should navigate to the Deals module, open the campaign filter,
Change scheduling emails time
When sending an individual email there is a great feature to schedule them to send later. I could only use the one time that is suggested. Is there a way to select another time? Regards, Glenn
Zoho CRM: how can I control which contacts to sync with Outlook?
I was just playing around syncing contacts from Zoho to MS Outlook (MS365 account.) The problem is our firm has hundreds of thousands of contacts and I don't want to bury my contacts list in outlook. Any help with this is greatly appreciated.
How to overcome limitations in meetings
As a company, one of our deliverables is a meeting between two other companies, where we act as facilitators. So, if we recorded this meeting in Zoho CRM, it should be connected to 2 accounts, 2 contacts, and 1 campaign (a campaign, in our use, is the
Different MRP / Pricing for same product but different batches
We often face the following situations where MRP of a particular product changes on every purchase and hence we have to charge the customer accordingly. This can't be solved by Batch tracking as of now so far as I understand Zoho. How do you manage it as of now?
Add a 'Log a Call' link to three dot icon in Canvas
Hi, There's a three dot element when creating a canvas called 'More'. I would like to modify this to add a link that says 'Log a Call' in order to quickly record the details of a cellphone call. I'd also like this to be a simple 'contact' selection and
Syncing Zoho Forms with Bigin - Embedding issue?
Hello everyone, I created a Zoho Form for a page on my GoDaddy website to collect leads, which then transfers the data to Bigin. However, I'm facing an issue where it doesn't seem to work properly. I've integrated Zoho Forms with Bigin and tried embedding
Can not add fields to a Section
I feel like I'm missing something obvious: I can add new Sections to my form but I can not add fields to the Sections. I've tried fields already on the form as well as dragging and dropping new fields into the Section but nothing will go into it. What
Record Logged in User while using CRM lookup field
Is it possible, while using the Zoho CRM lookup field, to automatically use the user account logged into Zoho CRM in a hidden field? I was hoping to add employee accounts to my current plan. But would like a record on the Form submission of who submitted
Form Rules for Suburb Categories to alternate landing pages or Making a Fields Contents ALL CAPS
I need to send differentform submissions to two to three different thank-you URLs (for Meta/Google pixels) depending on which suburb a user selects in a form. I have ~400 suburbs split into two categories (A and B, based on business value). Current challenges:
Collaps Notes
There are times when long/large notes are added to a record i.e. Accounts or Deals etc. Currently, the full note is displayed in the notes related list section. It would be great if by default only 5 to 10 rows of the note are displayed when the note
Next Page