Hello team.

I want to send automatically an email when I close the ticket. T

his mail contains the link to a survey created with Zoho Survey.

For internal reason, I cannot send this mail for all the closed ticket, but I have to apply a filter on the domain of the users that create the ticket.

Just an example: suppose I need not send the email if the ticket has been opened by an address @google.com.

Do you think is it possible?

Thank you for your collaboration.

Regards

Claudio