Final Reminder - Enhancement to Agent/Team-Related Permissions and Corresponding API Changes
Dear Zoho Desk API users,
Close to a year ago, we made a few API enhancements in line with GDPR guidelines. These enhancements relate to agent profiles and teams, providing a way to control who can view Personally Identifiable Information (PII) of your agents. (Click here to read the announcement.)
We hope you went through the API changes detailed in the post and tweaked your API-based tools accordingly. If not, please read the announcement once again and make necessary modifications before the 14th of August, 2020. Beyond this date, the userAndGroups key, which is part of the response to the Get profile API, will be deprecated and not supported.
Therefore, we request you to kindly review your API-based tools and make changes where necessary.