Pardon if this is a duplicate, I tried finding something like it and could not.

In Zoho Desk, when adding a Comment, it appears that it is basic text only. No ability to add formatting of any kind.

In our previous helpdesk software, we used the commetns, or notes area to communicate internally. With the nature of our business, this would often require highlighting information, or using formatting options to  call out the important data in a lengthly internal comment. At times, we've even had to add tables of data.

Is there any plan to bring formatting options into the comments? I'm actually a bit surprised the variety of options available ina  reply, but none in a comment.