Forwarding a Google G Suite Group email with domain email routing

Forwarding a Google G Suite Group email with domain email routing

Hi!

I tried to forward or redirect our support email, that is a G Suite group email, to Zoho. However the instructions at help.zoho.com/portal/kb/articles/forwarding-your-support-emails-to-zoho-desk seems to be wrong, they didn't work and after some investigations I got another solution working, see below. Could you confirm that my working solution is ok from your point of view and not break anything in Zoho?

My working solution:

As Single recipient use our own support email, i.e. support@mydomain.com (not the @mycompany.zohodesk.com email as stated in your instructions).


At Add custom headers, use X-Orig-To header and our own email ( support@mydomain.com).

At Envelope recipient choose to change envelope recipient and use the Zoho Desk email address (i.e. support@mydomain.zohodesk.com).

And last, a bit more clearer: select: Perform this action on non-recognized and recognized addresses.

Disclaimer: We didn't need the Add X-Gm-Original-To or X-Envelope-To for our situation so I don't know how this will affect this solution if used also.


Cheers!