We are finding that search of solutions in the customer portal only searches solution titles. For example if I log into the portal as customer and search for a solution the solution will only be found if I use a word or phrase that occurs in the forum title. If I use a word that occurs only in the answer section, the solution will not be found.
This only occurs in the portal. If I log in as support user, I can find the solution either way.
I am not sure whether this is by design or a bug. Either way - this should be considered a very high priority fix/enhancement as it is one of the most basic capabilities of a knowledge base.
regards,
Jimmy