Hi

In my role, I can receive tickets where the work required is requested months in advance.

Using a Future Orders option, which I believe was setup under the On Hold status type, hides the Due Date, in all views/ticket etc.

Whilst I understand the reasoning behind it, SLA's etc, is there a way to change this.  It would be advantageous to be able to see the due date in the On Hold Tickets View.

thanks

Barry