I guess my requirement is quite different. I need the Zoho widget to be displayed on my website. If the end user click the widget, a pop-up window should open and users can fill the fields, the response will be converted as tickets. I have seen that there are feedback widget and an embedded web form available in zoho. I thought the feedback widget would help me but i can not add my custom fields in that feedback widget option. So how can i create a custom widget for getting tickets?