We are trying to enable email forwarding from outlook to automatically generate tickets in Zoho Desk but are facing a problem. We only want to generate tickets from the email ids configured in contacts in our Zoho Desk and no ticket should be generated if there is an email from some other id. We also want to send an email to the email received from a non configured email address requesting them to send from the registered id.

Please help.

Thanks,

Rohan Shah