Generic Support Representative

Does Zoho Support support the ability to create or assign a generic support representative? I ask because I am trying to figure out the best way to set up Zoho so my development team as a group can be assigned a request to review. I considered using the departments feature to do this, but the figurative wall between two departments was too high. I couldn't have my staff jumping between departments instead of assigning a request to a generic group.

Thanks for your help.