Getting alerted way too often. What are we doing wrong?

Getting alerted way too often. What are we doing wrong?

We’ve created a workflow alert to notify us when a certain kind of ticket is created, so we jump on it immediately. But the workflow rule associated with that alert executes every hour, which is not the frequency we require. Is there a way to change how frequently a workflow rule is executed?Separately we also want to get notified once a day about any such tickets that are unresolved (and various other things).  But our immediate problem is that we’re getting an email every hour about each such ticket.Are we approaching it wrong? Help!