Getting recurring Email and SMS notifications

Getting recurring Email and SMS notifications

Customer opened SR #201 at 16:08 CST and we have been getting recurring Email and SMS notifications every minute from that time to the current time:
 
We have done the following:
 
(1) Shut off SMS service;
(2) Removed support notifications;
(3) Changed auto-assignment based on creation of an SR
 
The following is the text from the e-mails that we are receiving:
 

This message was created automatically by mail delivery software.

 

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following addresses

failed:

 

6308888960@vtext.com:

  Loop detected

 

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 21:06:32 -0500

From: Billy Torain <btorain@ponvia.com>

To: "billyt@ponvia.com" <billyt@ponvia.com>

Date: Thu, 7 Mar 2013 21:06:32 -0500

Subject: FW: [##201##] Request has been assigned to you

Thread-Topic: [##201##] Request has been assigned to you

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