Hi Team, 

Currently we have several departments in Zoho Desk, and some of our staff are across multiple departments but there is a challenge with round robin, Round robin only looks at the certain department so for instance if an agent got 20 open tickets in "A" department and 2 open tickets in "B" department while the rest of team members in B department got like 10 open tickets then the department "B" round robin is going to give more tickets to the agent that only has 2 open tickets to equal it to others, it doesnt look at the agent that he already got 20 open tickets in "A" departments so at the end of the day this agent will end up with more open tickets including his A department than any other agent. 

So can we have a global round robin distribution concept, so it doesnt look at only that particular department but all departments and balance the number of open tickets among all staff in all department?