Has any thought gone into using ChatGPT as a customer facing tool for answering product questions utilizing the KB?
I've been experimenting with a local version of ChatGPT that has access to a limited set of data that can be utilized for natural language queries on the data. Has anyone else checked this out? Not a lot of success so far with our KB in Zoho Desk, but thought it would be amazing if our customers could just ask a question that could easily be answered given the data from the KB, resolutions in tickets and other data derived from tickets. Thoughts?