Has anyone else had problems getting through to Zoho Support lately?

Has anyone else had problems getting through to Zoho Support lately?

I've been trying to get through to Zoho Support for days regarding CRM and Creator and can't reach anyone. Anyone else having this issue?  Wondering if it's just me(?).
  1. I posted a support ticket in the help system - no response from anyone in 13 days
  2. Any time I call, it says all reps are busy, keeps me on hold for five minutes, then tells me to leave a message. I leave a voice message with my phone # but no one ever calls back.
  3. Open support tickets online have a Chat button.  The Chat button does nothing - no response.  I tried three different browsers (IE, Chrome, Firefox).  So I don't think it's an issue on my side.
I'm not being rude in my messages and posts, just asking for help.  And I'm a paid subscriber.  This is getting extremely frustrating.  Maybe it's time to leave Zoho and move to a supported system.