When I go to the Support for Zoho Support, it says I do not have an account.  I cannot look at my existing tickets, nor can I retrieve a password.  I cannot find a place to create a Zoho Support Support account.

Our chat has been unoperational for 3 days.  When we click chat in our agent console, the error message in the screenshot attached appears.

I've send support requests to Zoho Support (but I can't confirm they have been received) and I have called and left messages on the phone.  I haven't received any responses.  

how can I escalate this? 

Jay

888 328 8275, option 1