Help with workflow rule needed. Defining proper criteria for "From Email Address"

Help with workflow rule needed. Defining proper criteria for "From Email Address"

Hi,

I'm building some automation upon request creation and need help with proper criteria defining.

We have a department, that have more than 1 incoming email (from email address). How do I build a proper criteria to check that "From email"?

I tried:
- "To Address" is "mailbox@domain"
- "To Address" contains "mailbox@domain"
- "To Address" contains "mailbox"
- "Email" contains "mailbox@domain"

Is it case sensitive?

Thanks.