Hello,

We are looking for best practices around making a ticket "internal". 

Our customers are able to view all tickets associated with their account via the help center.  However, we have multiple scenarios for tickets that need to be aligned with the account, but "hidden" from contacts within the account.

I noticed an idea to use another department and make it private, but that requires a bit of administration overhead, especially around reporting and ticket movement.

Ideally a checkbox indicating a ticket is "internal" would be great, but I'm curious if any one else has this issue, and how they've tackled it.

Thanks!