How can I integrate emails sent to company support email address with Zoho Support to create a ticket

So here's the scenario I want to implement at our company. Say the email for support is support@example.com

Can the process be set up so that:

1. Customer sends email to support@example.com

2. Integration with Zoho Support automatically opens a ticket in the Support module

3. Our customer service reps are notified of the new ticket

4. If the customer who sends the email exists in an account in the CRM will this also be recorded in the CRM for our sales reps to track